FAQ

Which payment methods do you accept in your shop?

We accept PayPal, credit card, EPS, Sofort-Banking and bank transfer.

How long does delivery take after ordering?

Delivery to Austria and Germany takes place within 3-4 working days after receipt of the order.

Can I return or exchange a product?

Yes. You can contact verwaltung@gendoras.com directly. Please note our cancellation policy .

How discreet is the shipping of your products?

Our products are shipped in a discreet box. There is no indication of the contents.

Do your products have a warranty or customer service?

Our dildos have an extended warranty of 5 years. If you have any questions, please contact verwaltung@gendoras.com