manufacturer's warranty

The manufacturer Gendoras eU grants a 2-year guarantee on the goods advertised with the guarantee promise. The guarantee period begins on the invoice date. The manufacturer's guarantee extends geographically to the Federal Republic of Germany. If material or manufacturing defects occur during this period, the manufacturer, as the guarantor, grants one of the following services at its discretion within the scope of the guarantee:

• free repair of the goods or
• Free exchange of the goods for an equivalent item (or a successor model if the original product is no longer available).

In the event of a warranty claim, please contact the guarantor:

David Roblek
Gendoras eU
Zell-Pfarre 18
9170 Ferlach
Austria

Tel.: 06604146195
Email: administration@gendoras.com

Warranty claims are excluded in case of damage to the goods caused by

• abusive or improper treatment
• Environmental influences (humidity, heat, overvoltage, dust, etc.)
• Failure to observe any safety precautions
• Failure to follow the operating instructions
• Use of violence (e.g. hitting, pushing, falling)
• unauthorized repair attempts
• normal wear and tear

In order to make a claim under the guarantee, the guarantor must be given the opportunity to examine the guarantee claim by sending in the goods at his request. Care must be taken to avoid damage during transport by using appropriate packaging.

To apply for a guarantee, you must provide the guarantor with proof of purchase upon request (e.g. by enclosing a copy of the original invoice for the goods sent in). We ask for your understanding that the manufacturer can refuse to provide a guarantee without proof of purchase, as the proof is used to calculate the guarantee period. You must also provide the name and address of the seller if this information is not available from the proof of purchase provided or if the information there is no longer up to date.

In any case, the guarantee will be processed freight-free for you. Any shipping costs you incur will be reimbursed by the guarantor. If it is necessary to remove the goods for shipping, the guarantor will bear the costs of the removal.

A notice:
Your statutory rights in the event of defects are not restricted by this guarantee promise and can be claimed by you free of charge. Any existing statutory warranty rights against us remain unaffected by this guarantee promise.